30-Day Worry-Free Return Policy
At True Moments Photo Booth Supply, we stand behind the quality of our photo booths and want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied with your photo booth, you can return it within 30 days of the delivery date, hassle-free.
Return Eligibility:
- Time Frame: You have 30 days from the delivery date to request a return.
- Condition: The photo booth must be returned in its original condition, including all packaging, accessories, and manuals. It should be unused and undamaged.
- Proof of Purchase: Please provide your receipt or order confirmation number when requesting a return.
How to Return:
- Contact Us: Reach out to our customer service team at truemomentspb@outlook.com to initiate the return process.
- Return Authorization: We will provide you with a Return Authorization Number and detailed instructions on how to return your photo booth.
- Pack and Ship: Carefully pack the photo booth and ship it back to us using the provided instructions. Please ensure the item is securely packaged to avoid any damage during transit.
Refund Process:
- Inspection: Once we receive your returned photo booth, it will be inspected to ensure it meets the return conditions.
- Processing Time: Refunds will be processed within 7-10 business days of receipt. The refund will be issued to the original payment method used for the purchase.
Exceptions:
- Custom Orders: Custom-built or personalized photo booths may not be eligible for return unless they are defective or not as described.
- Defective Items: If you receive a defective photo booth, please contact us immediately so we can assist with a replacement or repair, as applicable.
Contact Us:
For any questions or to initiate a return, please contact our customer service team at truemomentspb@outlook.com. We’re here to help and ensure a smooth return process.
